Access to telecommunication is more than a convenience—it’s a lifeline. For many Iowans who are Deaf, hard of hearing, or have speech difficulty, the ability to call a doctor, join a video meeting, send a message, or use an alternative augmentative communication app can be life‑changing.

Telecommunications Access Iowa (TAI) is committed to ensuring that every eligible Iowan can access the wireless devices that make communication possible.

One of TAI’s most vital partners in this mission is Teltex, Inc. For nearly two decades, Teltex has supported the state of Iowa in providing accessible telecommunications technology. Through TAI’s Wireless Program, Teltex delivers customized iPads, iPhones, tablets, and smartphones—each equipped with specialized accessibility apps tailored to the user’s needs.

This case study takes a closer look at the Teltex–TAI partnership and how it empowers Iowans to connect with the world around them.

Teltex, Inc. is a national provider of accessible telecommunications equipment and services, supporting state Telecommunications Equipment Distribution Programs (TEDPs) across the country. Their core mission is rooted in accessibility—ensuring individuals with disabilities have the tools they need to communicate confidently and independently.

They specialize in:

• Sourcing and configuring accessible telecommunications devices
• Customizing smartphones, tablets, and wireless equipment
• Supporting users who are deaf, hard of hearing, deafblind, blind, low‑vision, or who have speech, cognitive, or mobility disabilities
• Providing customer service, repairs, reporting, logistics, and accessibility consultation

Teltex is also an Authorized Apple Government Reseller and an Apple Accessibility Strategic Partner, giving them a direct line to the latest accessibility advancements in mainstream mobile devices.

 “Accessibility isn’t theoretical—it’s practical, reliable, and responsive to individual needs.” — Teltex

The partnership between Teltex and the State of Iowa began in 2007. For the past ten years, Teltex has served as the contract vendor for TAI’s Wireless Program, managing every step of wireless device fulfillment.

Their work includes:

• Purchasing and warehousing devices
• Asset management
• Imaging and customization
• Warranty coordination
• Packaging and shipping
• Customer support
• Staff training

When TAI submits a voucher for an Apple product, Teltex configures and ships the device directly to the applicant—ensuring a seamless, user‑friendly process.

“Our goal is to make the process simple, accurate, and accessible from start to finish.” — Teltex

For Teltex, supporting programs like TAI aligns directly with their mission of expanding equitable access to communication.

Statewide equipment distribution programs help individuals overcome:

• Financial barriers
• Technological limitations
• Accessibility challenges
• The complexity of choosing the right device

Teltex values these partnerships because they combine program knowledge with technical expertise, ensuring individuals receive devices that truly meet their needs.

“Working with TAI ensures accessibility is not just available,” Teltex shared, “but effective for real people in their daily lives.”

When a TAI applicant is approved and their voucher reaches Teltex, a detailed fulfillment process begins:

1. Voucher verification
2. Order entry and confirmation
3. Device selection through Apple or Android Government channels
4. Configuration of accessibility features and apps
5. Quality assurance checks
6. Secure, trackable shipping
7. Recordkeeping for reporting and compliance

Each step ensures that the device arrives ready to use—and tailored to the individual’s needs.

Applicants consistently describe the process as easy, straightforward, and supportive. For individuals who may feel overwhelmed by technology, this simplicity is essential.

One particularly memorable story stands out for Teltex:

“A voucher recipient needed an iPad with speech apps for school. We delivered the device on the very first day after summer break—it made everyone’s day.” — Teltex

Moments like this highlight the real‑world impact of the TAI–Teltex partnership.

Accessibility is not one‑size‑fits‑all. Each user has unique needs, comfort levels, and communication goals. Teltex notes that this individualized nature of accessibility is both the biggest challenge—and their greatest motivation.

To address these complexities, Teltex relies on:

• Continuous training
• Strong vendor relationships
• Collaboration with state programs
• A service‑first, person‑centered approach

They pair each user with the right technology rather than simply distributing devices.

Technology evolves rapidly—and so does accessibility. Teltex stays at the forefront through:

• Partnerships with major manufacturers
• Participation in accessibility conferences
• Close collaboration with state programs
• Internal staff development
• Their role as an Apple Accessibility Strategic Partner

This ensures TAI applicants receive devices that take full advantage of the latest built‑in accessibility tools.

For Teltex, the most rewarding part of this partnership is witnessing the impact on everyday lives.

Whether enabling someone to:

• Connect with family
• Access healthcare
• Participate in school
• Maintain employment
• Communicate independently

—these devices often become essential tools for daily living.

 “Supporting TAI applicants means helping individuals stay connected to the people and services that matter most.” — Teltex

Teltex emphasizes that their work with TAI is more than fulfillment—it’s collaboration. They see themselves as partners in ensuring the program continues to evolve alongside changing technology and accessibility needs.

Their commitment — Reliable equipment. Responsive service. Expertise in accessibility. A shared mission to keep Iowans connected.

If you or someone you know struggles to access communication due to a disability, TAI is more than happy to help.

➡️ Learn more about TAI’s Wireless Program and how to apply:
https://teleiowa.com/wireless

➡️ Have questions?
Contact TAI for assistance navigating the application or understanding device options.

Together—with partners like Teltex—we’re making communication accessible for every Iowan.