Wireless Devices

What Equipment is Available?

The applicant is allowed to select one wireless device per household. Wireless devices include:

Tablets (Wi-Fi only):

  • iPad
  • iPad Mini®
  • Samsung Tablet
  • Google Pixel Tablet

Smartphones (Unlocked):

  • iPhone 15
  • iPhone SE
  • Samsung Galaxy
  • Google Pixel

The smartphones are unlocked and many features work with Wi-Fi. You may add cellular service if you choose, by contacting your local cellular service provider.

Specialized wireless compatible headsets or neckloops, flashing ringer, and/or tactile ringers are also available.

How do the apps on wireless devices work for assisting with telecommunications?

The apps are designed to assist individuals who are Deaf, Hard of Hearing, or have speech difficulty.

Deaf & Hard of Hearing

Apps will provide:

  • IP Relay Services
  • Video Relay Services
  • IP Captioned Telephone Services
  • Video Calls

Speech Difficulty

There are speech-specific apps, such as Alternative Augmentative Communication apps, that allow the individual to tap on pictures, words and phrases to create sentences and the device will speak for them.

How do I apply?

  1. Download wireless device application
  2. Complete and mail application to 6925 Hickman Road, Des Moines, IA 50322. Or scan and email to info@teleiowa.com.
  3. Get your voucher and instructions on how to order through one of our two wireless providers; RAZ Mobility and Teltex Inc.

Note: You will need an Adobe Acrobat Reader to read the application form. If you don’t have the Acrobat Reader installed, go to the Adobe Acrobat Reader website for installation. If you have any questions about the application form or need any assistance in completing it, please contact the TAI office.

Ready to Communicate!

The wireless device is shipped directly to you and assistance is available through RAZ Mobility and Teltex:

RAZ Logo 300

Email: customersupport@razmobility.com
Toll-Free: 800-729-0083
Voice: 240-678-9626
Website: www.razmobility.com

Teltex Logo 300

Email: ios@teltex.com
Toll-Free: 888-515-8120
Voice/TTY: 816-628-1949
Website: www.teltex.com