What Equipment is Available?
The applicant is allowed to select one wireless device. Wireless devices include:
Tablets (Wi-Fi only):
- iPad
- iPad Mini®
- Samsung Tablet
- Google Pixel Tablet
Smartphones (Unlocked):
- iPhone 15
- iPhone SE
- Samsung Galaxy
- Google Pixel
The smartphones are unlocked and many features work with Wi-Fi. You may add cellular service if you choose, by contacting your local cellular service provider.
Specialized wireless compatible headsets or neckloops, flashing ringer, and/or tactile ringers are also available.
How do the apps on wireless devices work for assisting with telecommunications?
The apps are designed to assist individuals who are Deaf, Hard of Hearing, or have speech difficulty.
Deaf & Hard of Hearing
Apps will provide:
- IP Relay Services
- Video Relay Services
- IP Captioned Telephone Services
- Video Calls
Speech Difficulty
There are speech-specific apps, such as Alternative Augmentative Communication apps, that allow the individual to tap on pictures, words and phrases to create sentences and the device will speak for them.
How do I apply?
- Apply at www.teleiowa.com/apply or download the wireless device application
- Complete and mail application to 6925 Hickman Road, Des Moines, IA 50322. Or scan and email to info@teleiowa.com.
- Get your voucher and instructions on how to order through one of our two wireless providers; RAZ Mobility and Teltex Inc.
Note: You will need an Adobe Acrobat Reader to read the application form. If you don’t have the Acrobat Reader installed, go to the Adobe Acrobat Reader website for installation. If you have any questions about the application form or need any assistance in completing it, please contact the TAI office.
Ready to Communicate!
The wireless device is shipped directly to you and assistance is available through Teltex and RAZ Mobility, authorized wireless equipment vendors.
If you have applied, then you have agreed to:
- Select one wireless telecommunications device.
- I agree to use the TAI Voucher to get my wireless device through a Wireless Vendor and pay the difference in price (approximately 1%) to purchase the equipment.
- I agree to set up my wireless device including turning it on, setting up an account with an email address, and reviewing the Terms and Conditions.
- I agree to use the Apps on the device to make calls on the equipment. I agree to notify TAI within thirty (30) days of any changes in my Iowa address, phone number or email.
- I agree to keep my wireless device in its protective case and understand that removal of the device from the protective case may void the warranty.
- I agree to answer all Survey Questions sent to me, whether by mail or email, from TAI about my experience in using the wireless device and to provide feedback so that they may gather information.
Wireless Equipment Vendors
Teltex Inc. & RAZ Mobility are distributors of wireless equipment for individuals who are Deaf or have difficulty with hearing and/or speech, and specializes in customized services and equipment management.
They distribute many different brands of equipment and are authorized re-sellers of wireless equipment, providing several services including wireless devices pre-loaded with specialized Apps. For the Iowa program, Teltex Inc. and RAZ Mobility are the only authorized sources for wireless devices purchased with a TAI voucher. Along with the wireless device, they provide specialized mobile device services which include:
- Pre-loading Apps – devices come to applicant already loaded with Apps that match the
- communication need.
- Security – all devices are laser-etched with state program logo. If stolen, the device can be
- locked down.
- Warranty – enroll devices into a comprehensive bumper to bumper warranty program, which covers devices for a minimum of three (3) years depending on the equipment vendor, for such things as accidental damage, along with each Vendor’s specific warranty offer.
- Enrolling – all devices will be enrolled in a specialized application installed at their respective Vendors which allows for services to be done remotely, such as sending software and App updates, pushing new Apps directly to device, and removing obsolete Apps from device.
- Packaging – each device is sent to the applicant with an outer protective case installed and all of the necessary cords, chargers, etc.
- Support – operational and technical service directly to applicant, including repair, re-installation of Apps and operating system updates.
DO NOT TAKE YOUR DEVICE TO A REPAIR SHOP for assistance, as Apple, Google, and Samsung have authorized Teltex Inc. and RAZ Mobility to handle all customer support related to your device.
The wireless device is shipped directly to you and assistance is available through RAZ Mobility and Teltex:
Email: ios@teltex.com |
Email: customersupport@razmobility.com |