Imagine this: You’re sitting at your kitchen table, phone in hand, trying to make a call. But the words on the other end are muffled, unclear, or simply impossible to understand. You’ve asked the caller to repeat themselves three times already, and you’re starting to feel frustrated, maybe even defeated. You know you need help – but where do you start?

That’s where Telecommunications Access Iowa (TAI) comes in.

For Iowans who are Deaf, Hard of Hearing, or have speech difficulties, TAI offers a lifeline – literally. Through an easy application process, you can qualify for a voucher that covers most (if not all) of the cost of specialized telecommunications equipment up to 99% of the average cost of the equipment category. Whether it’s a captioned phone or a wireless device loaded with accessibility apps, TAI helps you stay connected to the people who matter most.

But how do you get started? Let’s walk through the process together.

Step 1: Filling Out the Application Form

It all begins with a form. But don’t worry – this isn’t one of those complicated government forms that take hours to decipher. TAI’s application is straightforward and available in multiple formats.

You can visit www.teleiowa.com/apply to start applying online through our Electronic Voucher Application system.

If you prefer traditional paperwork or a PDF form, you can download it from our website.

And you can always request a paper copy from us. Contact us, and we will be more than happy to mail you a paper application.

TAI offers two different application forms – one for traditional equipment such as landline phones, and another for wireless devices such as smartphones or tablets. While the goal of both is the same – to help Iowans access the telecommunications tools they need – the forms are tailored to the type of technology being requested. Each one includes its own set of qualifying questions and terms and conditions, ensuring that applicants receive the right support for their specific communication needs. Choosing the correct form is the first step toward making sure your application is processed smoothly and accurately.

If you’re unsure about any part of the form, the TAI team is just a phone call or email away.

Step 2: Choosing Your Equipment

This is the fun part! Choosing the device that will make communication easier for you.

TAI offers a wide range of equipment, from captioned telephones to amplified phones, and even accessories like headsets, neckloops, and flashing ringers. If you’re not sure what would work best for you, you can:

• Browse the product list on the TAI website
• Visit the TAI showroom in Des Moines to try out devices in person by appointment
• Contact an equipment vendor for personalized recommendations

Some applicants choose a “package” that includes a phone and accessories tailored to their needs. The goal is to find the right combination that makes phone communication not just possible, but comfortable and reliable. You can choose one phone, and up to three accessories.

Step 3: Getting Licensed Professional Certification

Once you’ve chosen the equipment that fits your needs, there’s one more important step before you can submit your application: getting a licensed professional certification. It might sound formal, but it’s really just a way to make sure the program is reaching the people it’s designed to help.

For many applicants, this part of the process starts with a conversation – with a doctor, an audiologist, or maybe a speech-language pathologist. These professionals understand the challenges of hearing or speech loss and can confirm that traditional phone use isn’t working for you. Some people turn to their hearing aid specialist, others to a social worker or a teacher who works with students with communication difficulties. Even a sign language interpreter or a representative from a state agency can help with this step.

Whoever you choose, their role is simple: they sign the application to verify your eligibility. It’s a small gesture, but it opens the door to a big change – access to technology that can make communication easier and more reliable.

And if you’ve applied before, good news: you don’t need to go through the certification process again. As long as your condition hasn’t changed, you can simply note that on your application. TAI keeps your information on file, so reapplying is quick and hassle-free.

Step 4: Submitting Your Application

Once your application is complete and signed, it’s time to send it in – and TAI makes that part easy. You can submit your form in whatever way works best for you. Some applicants prefer the convenience of our online system, while others choose to mail it directly to our office at:

Telecommunications Access Iowa
6925 Hickman Road
Des Moines, Iowa 50322

If email is more your style, you can scan and send your application to info@teleiowa.com. And for those who rely on mobile devices, you can even take photos of the completed form and text them to us at 515-282-5099. We want the process to be as accessible and flexible as possible. Choose the method that’s easiest for you.

Your certifying professional can also submit the form on your behalf, which is especially helpful if you’re working with a provider or agency. Just make sure all the required sections are filled out and signed correctly to avoid any delays.

Once we receive your application, we typically respond within just a few days. No long waits, no wondering. It’s all about getting you connected as quickly and smoothly as possible.

What Happens Next?

Once your application is approved, a voucher – think of it like a coupon that covers 95% to 99% of the cost of your chosen equipment – will be automatically sent directly to the equipment vendor. Then the vendor will help you redeem your voucher and send the equipment to you.

And just like that, you’re connected.

Why This Matters

For many Iowans, the ability to make a phone call isn’t just about convenience – it’s about independence, safety, and staying in touch with loved ones. Whether it’s calling a doctor’s office, checking in with family, or handling everyday tasks, telecommunications access is essential.

TAI’s mission is to remove barriers and make sure every eligible Iowan has the tools they need to communicate confidently. And the application process is designed to be as smooth and supportive as possible.

Need Help? We’re Here for You

If you have questions at any point – from choosing equipment to filling out the form – don’t hesitate to reach out. The TAI team is friendly, knowledgeable, and ready to guide you through the process.

Call us: (800) 606-5099
Email us: info@teleiowa.com
Visit us: 6925 Hickman Rd, Des Moines, IA 50322

Applying for a telecommunications device through TAI isn’t just about paperwork – it’s about reclaiming your voice, your independence, and your ability to connect. Whether you’re applying for the first time or returning for an upgrade, we’re honored to be part of your journey.

So go ahead – fill out that form, choose your equipment, and take the next step toward clearer, easier communication. We’ll be with you every step of the way.